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Refund & Cancellation Policy

Effective Date: September 25, 2026
Last Updated: September 28, 2026

At InfluencersPlace, we aim to provide a transparent and reliable experience for brands, creators, influencers, agencies, and other users of our platform and influencer marketing services.

This Refund & Cancellation Policy explains when payments may be refunded, when cancellations are permitted, and how refunds are handled for creator listings, influencer marketing campaigns, managed services, and other paid services provided through InfluencersPlace. 

By purchasing a service, registering for a paid listing, confirming a campaign, or making a payment to InfluencersPlace, you agree to the terms outlined in this policy. As a result, you become bound by the same.  

1. Creator Registration and Listing Fees

InfluencersPlace may charge creators or influencers a fee for profile registration, verification, profile listing, featured placement, priority visibility, or other promotional services. However, that is not limited to these instances. Other events will also be considered if needed, resorting to our due diligence or exhausting implicit sides of this policy or other related documents.  

Once work has started on creating, reviewing, verifying, publishing, promoting, or upgrading a creator profile, the applicable fee is generally non-refundable. You cannot get your fee back using any means at all. However, if you think the non-refundable status of your fee is out of the scope of this policy, you can email us or directly talk to the support team. 

A refund may be considered where:

A change of mind after purchasing a creator listing or promotional service does not automatically qualify for a refund. You are supposed to understand all the terms of this section carefully. The excuse of miscomprehension or lack of comprehension won’t be considered. 

2. Brand Campaign Payments

Payments made by brands for influencer marketing campaigns may cover creator fees, campaign management, strategy, outreach, content coordination, reporting, media amplification, or other agreed services.

Once a campaign has been confirmed and InfluencersPlace has started work, certain costs may become committed or non-recoverable. You are also bound to know of this activity in advance and in its entirety. Later, no excuses will be permissible. 

These may include:

Refund eligibility therefore depends on the stage of the campaign at the time a cancellation request is received. If you cancel at a stage beyond the scope of this policy, we are not entitled to pay you any refund.  

3. Campaign Cancellation Before Work Begins

If a brand requests cancellation before InfluencersPlace has begun campaign execution or committed funds to creators or third parties, a full or partial refund may be considered. However, we don’t guarantee the same. The final decision will completely depend on the exercise of our discretion. 

Any payment processing fees, administrative costs, or other non-recoverable charges may be deducted from the refund where applicable. 

4. Campaign Cancellation After Work Has Started

If a campaign is cancelled after strategy, creator outreach, negotiations, creator confirmations, production, or campaign management work has started, the brand will be responsible for charges related to work already completed and expenses already committed.

Any refundable balance, if applicable, will be calculated after deducting:

InfluencersPlace will provide reasonable information regarding applicable deductions where necessary.

5. Cancellation After an Influencer Has Been Confirmed

Once an influencer or creator has accepted a campaign and their participation has been confirmed, cancellation may result in creator cancellation charges or forfeiture of amounts already committed.

These terms may vary depending on the campaign agreement, creator agreement, deliverables, production stage, and payment commitments already made.

Brands are therefore encouraged to review and approve creator selections before final confirmation.

6. Creator Failure to Deliver Agreed Content

If a confirmed creator fails to deliver the agreed content or campaign requirements without an approved reason, InfluencersPlace may take appropriate steps to resolve the issue.

Depending on the circumstances, this may include:

Any refund will generally be limited to amounts that are recoverable and directly related to undelivered services.

InfluencersPlace cannot guarantee recovery of funds already paid to third parties where those funds are legally or contractually non-refundable.

7. Creator Cancellation

Creators who have accepted a campaign are expected to complete the agreed deliverables according to the campaign brief, timeline, and approved requirements.

If a creator needs to cancel participation, they should notify InfluencersPlace as soon as possible.

Repeated cancellations, non-delivery, failure to communicate, or abandonment of confirmed campaigns may result in restrictions on the creator’s InfluencersPlace profile, campaign eligibility, or platform access.

Any payment already received by a creator for work that has not been delivered may be required to be returned in accordance with the applicable campaign agreement.

8. Campaign Performance and Results

Influencer marketing performance can be affected by many factors outside the direct control of InfluencersPlace, including audience behavior, social media algorithms, creator performance, market conditions, advertising platform changes, and brand-specific factors.

Therefore, payments will not normally be refunded solely because a campaign does not achieve an expected number of:

Unless a specific performance guarantee has been expressly agreed to in writing, campaign projections, estimates, forecasts, and expected results should not be treated as guaranteed outcomes.

9. Advertising and Paid Media Spend

Amounts already spent on advertising platforms, promoted content, media buying, boosting, or other third-party advertising services are non-refundable once the expenditure has occurred.

Any unused advertising budget that has not yet been committed may be refundable or transferable depending on the campaign agreement.

10. Digital and Completed Services

Payments for digital services that have already been completed or substantially delivered are generally non-refundable.

These may include:

Where only part of a service has been completed, InfluencersPlace may determine whether the unused portion is eligible for a partial refund.

11. Duplicate or Incorrect Payments

If you believe you have:

please contact InfluencersPlace with your transaction details.

After verification, any confirmed duplicate or incorrect payment will be processed appropriately.

12. Failed Transactions

If a payment appears to have been deducted from your account but is shown as failed or incomplete on InfluencersPlace, please first check with your bank, card provider, payment gateway, or payment service provider.

If InfluencersPlace receives the payment successfully, we will verify the transaction and either activate the applicable service or process the appropriate refund where required.

13. How to Request a Cancellation or Refund

To request a cancellation or refund, contact:

Email: connect@influencersplace.com

Please include:

Providing complete information can help us review the request efficiently.

14. Refund Review

All refund requests are reviewed based on:

Submitting a refund request does not automatically guarantee approval.

InfluencersPlace reserves the right to approve a full refund, partial refund, service credit, replacement service, or reject a refund request where the payment relates to completed or non-refundable work.

15. Approved Refunds

Where a refund is approved, it will generally be returned using the original payment method where technically possible.

Banks, card providers, payment gateways, and other financial institutions may require additional processing time after InfluencersPlace initiates the refund.

InfluencersPlace is not responsible for delays caused solely by banks, payment gateways, or other third-party payment providers.

16. Chargebacks and Payment Disputes

Users should contact InfluencersPlace before initiating a payment dispute or chargeback so that we have an opportunity to review and resolve the matter.

Fraudulent, misleading, or abusive chargeback requests may result in suspension of platform access or services and may be disputed using applicable transaction, communication, campaign, and service records.

Nothing in this section limits any rights available to a user under applicable law.

17. Exceptional Circumstances

InfluencersPlace may consider exceptions where a service cannot reasonably be delivered because of circumstances such as:

The appropriate resolution may include a replacement creator, rescheduling, account credit, partial refund, or full refund depending on the circumstances.

18. Changes to This Policy

InfluencersPlace may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment processes, business practices, or applicable legal requirements.

The latest version will be published on this page with an updated “Last Updated” date.

19. Contact Us

For questions about cancellations, payments, campaign disputes, or refunds, you can contact us any time with the help of the following modes of communication. 

InfluencersPlace
Email: connect@influencersplace.com
Website: InfluencersPlace.com

We recommend contacting us with complete transaction and campaign details so that the matter can be reviewed accurately. And, you get the desired solution from our side as soon as possible. 

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